De-escalation Practices Webinar Part 2

​When pupils become upset in class they often present behaviours that are hard to manage calmly. If staff feel out of their depth and emotions rise on both sides, the result can be loud, frightening and, for the member of staff, unprofessional. We look at the strong emotions that surface in confrontations and share professional strategies for dealing with an angry pupil, so that what you do or say does not lead to allegations or raise your own stress.

Drawing on more than 1,300 classroom observations, this two part webinar covers a range of de-escalation practices. Each part sets discussion points for breakout rooms before the course leader shares and develops good practice. You will also receive further reading and links to recommended video clips to broaden your understanding.

Before You Book

Please ensure you can attend the full course from a private, quiet space, remain on camera throughout, and join with a device that has a working microphone, front-facing camera, and stable internet connection. Your correct name must be visible on screen at all times. If you're unable to fully participate or meet these requirements, please rebook, as certification may be withheld.

Please also ensure that you review the accompanying document sent separately before the session begins.

Important Information

Your Zoom link will be emailed a few days prior to the course, so please check your junk folder. If you haven't received it by the start of the week in which the training takes place, please get in touch. Late bookings will receive their link shortly before the session. If you have not received it by 9 a.m. on the day, please contact your consultant, as duplicate links typically cannot be issued once the session has started.