Client Policies & Procedures

Simply Education prides itself on stringent compliance standards. You'll find details on the key regulatory and safeguarding practices that ensure all candidates meet the necessary criteria to work in your organisation. We’ll also explain the additional support and resources available to help you maintain compliance and achieve a smooth recruitment process.

Client policies and procedures

Simply Education is committed to providing a high-level service to our customers. In the first instance, we will always try to resolve any issues informally.

However, if your concerns cannot be satisfactorily resolved in that manner, then the formal complaints procedure should be followed.

In regards to any complaints, we will always promise to:

Ensure making a complaint is simple for you to do
Respond promptly, politely and confidentially (where appropriate)
Apologise if we've made a mistake, or explain if something was out of our control
Learn from complaints in order to improve our customer service

Customer service policy

At Simply Education, we are dedicated to providing exceptional service to our clients. We ensure a personalised and responsive experience throughout our partnership, focusing on understanding your unique recruitment needs.

Our goal is to maintain open, clear communication while connecting you with the best education professionals. By prioritising your school's needs and culture, we aim to deliver top talent that not only meets your expectations but integrates seamlessly with your existing staff, supporting your institution's success.

Agency Worker Regulations (AWR) request

Simply Education is committed to ensuring compliance with the Agency Workers Regulations (AWR) to protect the rights of agency workers placed in your schools.

By adhering to these regulations, we maintain fairness, transparency and compliance in all agency worker placements.

If you need to share parity information related to agency staff working within your establishment, please contact your dedicated consultant.

Privacy policy

Simply Education is dedicated to protecting the personal data of both candidates and clients, ensuring its use is strictly for recruitment purposes.

We comply fully with data protection laws, managing your information securely through our CRM platform.

As the data controller, we take responsibility for how your data is handled while third-party services act as data processors.

Rest assured, we uphold the highest standards of data security and ensure our partners follow the same stringent practices to protect your information.

Compliance standards

Simply Education holds itself to the highest compliance standards when vetting and placing talent, ensuring your school receives fully verified and qualified professionals.

Our thorough process includes face to face interviews with safeguarding trained consultants, verification of a candidate's 10 year employment history and qualifications, enhanced DBS checks with relevant Barred Lists, overseas police clearance and safeguarding training.

These extensive measures are designed to provide clients with confidence in the quality and integrity of our supply staff, ensuring compliance with Ofsted requirements and the highest level of safety in educational settings.

Our compliance procedures

Face to face interview: Candidates undergo interviews with a consultant who is Safer Recruitment and Safeguarding trained. During this process, we verify documentation, employment history and overall suitability for working in educational environments.
Employment history verification: We ensure that candidates have a full employment history covering the last 10 years, with any gaps accounted for.
References: A minimum of two satisfactory, verifiable references are required, covering at least two years, including one from their most recent role.
Enhanced DBS certificate: Each candidate must hold an enhanced DBS certificate, including relevant Barred List checks, checked annually against the DBS Update Service or newly completed if necessary.
Overseas police clearance: For candidates who have lived or worked overseas for an uninterrupted period of six months or more within the last five years, we obtain police clearance from the relevant country.
Verification of documents: Address, identity, national insurance, and qualifications are thoroughly verified, ensuring transparency and integrity in the recruitment process.
Agency Worker Regulations (AWR): We strictly adhere to the AWR, ensuring fairness and compliance for all agency workers.
Ongoing training and safeguarding: All candidates undergo regularly updated safeguarding training and receive termly safeguarding updates, and we offer relevant CPD courses to enhance their skills.

These checks ensure that clients receive professionals who meet the highest standards of safety, suitability, and compliance, aligning with the expectations of both schools and regulatory bodies.

CCS Framework

The CCS Framework, endorsed by the Department for Education, is a prestigious government-approved scheme that sets a higher standard for agencies. Simply Education has been accepted onto the CCS Preferred Supplier List, ensuring we demonstrate adherence to stringent compliance and safeguarding regulations and provide schools with transparency, value for money and industry accreditation.

Why does the CCS framework matter to schools?

Thorough checks on workers: Agencies on this list complete comprehensive background checks on all workers, including safeguarding and vetting procedures, to ensure the highest standards of safety and compliance.
Accreditation with professional bodies: Simply Education holds relevant accreditation, such as from the REC (Recruitment and Employment Confederation), reinforcing our commitment to quality and compliance.
Transparency on bates: We provide clear and upfront information regarding costs, ensuring that schools understand exactly what they are being charged and what value they receive.

How does this benefit schools?

Being part of the CCS Framework offers several advantages to schools:

Value for money: The CCS Framework ensures schools get value for money while hiring staff, with consistent terms, transparent costs and regulated fees.
Safeguarding and compliance standards: Agencies part of the CCS Framework comply with the highest safeguarding standards, aligned with KCSIE regulations, giving schools peace of mind.
Temp to perm flexibility: After 12 weeks, schools can transfer temporary workers into permanent roles without incurring additional charges, making workforce management more flexible and cost-effective.

For more information, please access the following links:

Should you need any more information, don't hesitate to contact our team for further support.